Contractor In Charge
  • Lansing, MI, USA
  • 13.00
  • Hourly
  • Full Time

We also offer paid training, a flexible work schedule, performance bonuses, sales incentives, unique recognition programs, and a supportive team.


Contractor in Charge is looking to hire both full-time and part-time Work-at-Home Virtual Office Solution Associates to provide customer service and dispatch services for our clients in the home service trades. Are you a customer service rock star looking for a remote part-time or full-time job? Are you interested in learning about the plumbing, HVAC, electrical or other home service trades? Would you like to be valued for your contributions? If so, please read on!

This full or part-time Work-at-Home Virtual Office Solution Associate position pays a competitive hourly base wage. We also offer paid training, a flexible work schedule, and a supportive team. If this sounds like the remote job opportunity that you've been searching for, apply today!

ABOUT CONTRACTOR IN CHARGE

Our mission is to help small business owners in the home service trades increase the booking of their inbound phone and email leads.   Our staff has a high degree of experience and understanding of the plumbing, HVAC and home service industries and therefore offers their experience and knowledge to help increase our Client's appointments.  We are known for our professionalism and strong call handling skills in the industry.  Our clients are good at what they do, knowing their trades inside and out--and, we let them focus on that by doing the rest for them!

Giving our clients this peace-of-mind requires that we have a skilled and reliable team of our own. In order to attract and retain the best, we offer competitive pay, flexible schedules, and perks such as remote work-from-home opportunities.

A DAY IN THE LIFE AS A WORK-AT-HOME VIRTUAL OFFICE SOLUTION ASSOCIATE

As a Work-at-Home Virtual Office Solution Associate, you are the "voice" of each business that you represent. You are always friendly, respectful, and professional in all your interactions. Your cheerful smile comes through as you take inbound phone calls from current and prospective customers of our clients in the home service trades. You assist them with scheduling appointments for service technicians from the companies we represent to repair, replace, or maintain their home systems and equipment.

During these calls, you ask basic questions to engage the customer about their needs. You explain to them our clients' fees and scheduling requirements. You educate customers' ad book appointments by handling customer concerns about price or urgency with patience. Your natural empathy helps you understand your customers' concerns and hesitations in order to help them overcome their buying objections. You use your excellent communication skills to explain the value of the client's brand and the benefits of their services. You help increase sales for our clients through your ability to build relationships with their customers, using your sales skills to upsell services and products.

With attention to detail, you verify customer account information and update any necessary information with a high degree of accuracy. You also get to interact with other departments to resolve customer needs, check the status of work orders, and schedule appointments and service calls. And, from time to time, you get to get out and attend job-related training.

You are self-motivated and stay up-to-date with company reference materials, announcements, promotions. You absolutely love having the opportunity to work from home in your personal remote office, while being part of a supportive team with a strong customer service focus.

QUALIFICATIONS FOR A WORK-AT-HOME VIRTUAL OFFICE SOLUTION ASSOCIATE

  • High school diploma or equivalent
  • Basic computer literacy including experience with Microsoft Office
  • Basic keyboarding skills (30+ WPM)
  • Sales ability based on customer service skills
  • Private, quiet, and distraction-free workspace in a room with a closed door
  • Late model PC or laptop computer with at least 8GB RAM and 720TB of storage and a large screen display. A second monitor is also required.
  • A dual-ear headset that has USB and a noise-canceling microphone (Logitech USB H570e and Logitech USB H390 are available at Walmart, Staples, Best Buy, Office Depot, etc.)
  • A reliable wired (not wireless) high-speed internet connection (10Mbps upload and 10Mbps download) the faster the better!
  • A battery back-up is recommended in case of loss of power. (CyberPower 1500VA is available at Best Buy and online.)
  • Drug-free (including work-at-home positions)

An associate's degree and any experience with Service Titan, Field Edge, Housecall Pro, or other scheduling software would be a plus! HVAC, plumbing, or electrical home service customer service or dispatch experience is preferred but not necessarily required. Do you have excellent communication skills including conversational, writing, and reading comprehension? Are you a problem solver? Can you prioritize multiple tasks effectively? Are you trustworthy? If so, then you might just be perfect for this full or part-time remote customer service position!

PART-TIME OR FULL-TIME REMOTE WORK SCHEDULE

We offer part-time and full-time Work-at-Home Virtual Office Solution Associate positions. Full-time hours typically range between 30-40 hours a week. Part-time hours typically range between 15-25 hours a week but can flex to as low as 10 hours during low call volume periods and over 30 hours during high call volume periods. We are looking for associates to handle multiple shifts seven days a week.

ARE YOU READY TO JOIN OUR REMOTE CUSTOMER SERVICE TEAM?

If you feel that you would be right for a full or part-time Work-at-Home Virtual Office Solution Associate position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Contractor In Charge
  • Apply Now

    with our quick 3 minute Application!

  • * Fields Are Required

    What is your full name?

    How can we contact you?

  • Sign Up For Job Alerts!

  • Share This Page
.
Logo Home About In Charge Services Contact Us Contractor Corner